Privacy Policy

Privacy Policy

Last updated: November 24, 2024

Introduction

Delta 3D Studios, LLC (“Delta 3D Studios,” "we," "us," or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.Delta3DStudios.com or make a purchase from us.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website.

1. Information We Collect

We collect personal information necessary to process your orders and provide you with our services. This includes:

• Personal Identifiers: Name, email address, telephone number, billing address, shipping address.
• Payment Information: Credit/debit card numbers and related billing information (processed securely via our payment processors).
• Device Information: IP address, browser type, operating system, and other technical information automatically collected when you visit our website.
• Order Information: Products purchased, order history, and preferences.

Note: We do not collect any sensitive personal information or use tracking cookies beyond what is necessary for the basic functioning of our website.

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping, returns, and exchanges.
• Communication: To contact you regarding your orders, respond to inquiries, and provide customer support via email, phone, or text message.
• Legal Obligations: To comply with applicable laws, regulations, and legal processes.
• Business Operations: To improve our website, products, and services based on customer feedback and analytics.

3. Text Messaging Policy

By providing your phone number during the checkout process or account registration, you consent to receive text messages from Delta 3D Studios related to your orders and customer service.

• Purpose of Text Messages: We use text messaging solely to contact you regarding your orders if we are unable to reach you via email first.
• No Third-Party Sharing: Your text messaging opt-in data and consent will not be shared with any third parties. We respect your privacy and use this information exclusively for direct communication with you.
• Opt-Out: You may opt-out of receiving text messages at any time by replying "STOP" to any message received or by contacting us at questions@Delta3DStudios.com.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share necessary information with trusted third-party service providers who assist us in operating our business, such as our shipping provider, Endicia. These service providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, such as a court order or subpoena.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) encryption.
• Access Controls: Personal information is accessible only by authorized personnel who are required to keep the information confidential.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

• Access and Correction: You have the right to access and correct your personal information. You may update your information by contacting us at questions@Delta3DStudios.com.
• Deletion: You may request the deletion of your personal information, subject to certain legal exceptions. To make such a request, please contact us.
• Opt-Out of Communications: You may opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately at questions@Delta3DStudios.com so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: questions@Delta3DStudios.com

Disclaimer: This Privacy Policy is for informational purposes and does not constitute legal advice. We recommend consulting with a legal professional to ensure compliance with all applicable laws and regulations.